Integrated quality-management system
Documented processes, trained employees, monitored QM system
Infraserv Logistics's integrated quality-management systems combines requirements from AEO-F, GMP guidelines, DIN EN ISO 9001/14001 and the German Ordinance on Specialized Waste Management Companies (EfbV). This ensures all logistics processes are monitored and performed in accordance with legal and customer specifications.
Standard operating procedures (SOPs)
We translate customer SOPs into in-house SOPs or integrate them as binding documents. We conduct inspections, audits and self-assessments to verify the presence of work instructions and SOPs and rigorous compliance with them in all relevant customer and business processes. Internal audits, self-assessments, regular management reviews and Six Sigma projects track and control the continuous improvement process.
We keep our employees and contractors' employees up-to-date on relevant regulations with regular training and briefings. We also give tests to determine how well employees understand the material.